Developing Process Mining Capabilities at the Enterprise Level (ERASMUS+)
Project Description
Digital technologies affect all areas of contemporary work. They support, replace or augment human work, and they require special skills and competencies by those who use them. Process mining is a fast-growing technology concerned with managing and improving business processes. The potentials associated with process mining are vast and the market is estimated to grow tenfold over the next ten years. Yet, there is little knowledge about how to adopt, use and manage this digital technology. This is important, however, because despite its potentials, it is often reported that process mining leads to misuse or discontinuance of use altogether. Hence, our work intends to support practitioners, and future students, in understanding, estimating and managing the implications of process mining. We will develop process mining capabilities which are related to the adoption, use and management of process mining. At this, our goal is to empower practitioners and higher education students to fully embrace the potentials of this technology. An important part of our project is to assess and analyze the needs and expectations of companies by means of empirical studies. As process mining is relevant for different organizations operating in diverse contexts, we will keep our findings broadly applicable and freely accessible.
Relevance to Liechtenstein
We will gain an in-depth understanding of practitioners' needs and expectations with regards to pro-cess mining. Our findings will be openly shared with researchers and practitioners in Liechtenstein, but also with researcher all over the world. The project will enhance capabilities of local companies in Liechtenstein and students with regards to process mining adoption, use and management. Regional partners of the consortium will engage with regional stakeholders (directly and indirectly) to identify needs and requirements related to process mining. This should allow to design the capability framework(s) in a way that reflects regional demands. Thus, regions should benefit from companies which use process mining and make considerable savings in terms of time and cost efficiency. We will translate our findings into teaching materials which can applied in organizational setting. We will also teach them to students at the University of Liechtenstein. All materials will be openly accessible.
Scientific, Economic and Societal Impact
At the core of our findings will be the interdisciplinary process mining capability framework(s) as well as methods to executive process mining projects, which will integrate the technical, managerial and organizational aspects of process mining. The(se) capability framework(s) will empower practitioners and higher education students to make the most out of this technology. The associated savings in terms of cost and time efficiency will benefit not only various organizations but the national and European economy in broader terms. Celonis even claims that process mining could reduce the carbon footprint of companies as they are using this technology.
