Management of content-intensive business processes
Project Description
Organizations are increasingly challenged with the growing digitization of organizational documents and content. In particular, the management of unstructured information is frequently difficult for companies. In research and practice these and similar challenges are discussed under the term Enterprise Content Management (ECM). However, only few scientific studies exist on ECM so far and in particular, a process-oriented perspective on ECM has not been taken yet. Furthermore, research in BPM has not discussed the management of content in sufficient depth. The relevance of business processes for the management of content - and vice versa - becomes, however, already obvious in the ECM definition of the AIIM: "the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists". In recent articles the need for an integration of ECM and BPM has already been confirmed. Therefore, this study wants to research the impact of content on business processes and how content-intensive business processes can be managed appropriately.
